Payment Collection Policy

Residential service calls:

You must collect payment for every residential job upon completion of work before leaving. If you are unable to collect for any reason, contact the office (MOD After hours and on weekends) if you are unable to collect before you leave the property.

Commercial service calls:

Some commercial customers are set up with billing. If you are unsure, verify with the office whether the customer is to pay at time of service or if they have a billing account. (MOD after hours and on weekends).

Install work:

No install work is to be started without 50% down and signatures on the quote. When customers call us to move forward with a quote, it will be flipped if there is at least 50% down and signatures. If not, the office will work with the person who sold the job and/or the customer to acquire these.

Checks:

Checks need to be applied a certain way: go to payment screen, select check, put the check # in the authorization field and click submit. If you are asked for a routing and account number you are in the wrong screen. You MUST get a driver’s license number, expiration date, birthdate, and phone number and write on the check. Also make sure the check matches the invoice amount and that the check is filled out and signed. If the name on the check does not match the work order name, text Kaydee the information so she can make sure to reconcile this.

Cash:

Turn all cash into a Cashier’s Check or Money Order and have the fees for the money order taken out of the money that was collected. 7-11 is a good option as well as most grocery stores. Make payable to your location with the customer’s name and the work order number on it.

AT LEAST 2 TIMES A WEEK, TURN IN CHECKS AND MONEY ORDERS/CASHIER’S CHECKS TO THE OFFICE.

Adopted 02/20/2023